Identity Support and Managed Services

Specialist support for the identity platforms you already run, from retained expert hours through to a fully managed service.

Discuss Your Support Requirements

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What are identity support and managed services?

Identity platforms require continuous maintenance, specialist expertise and regular improvement. Identity support and managed services cover that operational work across access management (AM), privileged access management (PAM), identity governance and administration (IGA) and customer identity and access management (CIAM), from day-to-day maintenance and technical support through to configuration management, application onboarding, governance reporting and continuous improvement. Our identity specialists supplement your existing team or assume agreed operational responsibilities on your behalf. You define the division of responsibility.

What makes identity platforms hard to keep running well?

Identity environments place continuing demands on internal teams. The following are common pressures we often see:

Specialist capacity

Access to experienced identity professionals is limited, which constrains what your team can take on.

Onboarding backlogs

Application onboarding and integration requests accumulate beyond available delivery capacity.

Incident resolution

Configuration issues and platform faults take longer to resolve without dedicated support and defined escalation procedures.

Governance and compliance

Reporting, access certification and audit obligations continue to increase, and each requires evidence drawn from the platform.

Technical debt

Platform capabilities remain unconfigured while interim workarounds persist as permanent fixtures.

Service resilience

Identity underpins access to business-critical systems, so degraded performance carries immediate operational consequences.

Which identity support model fits your organization?

Currently, four service models are available. They can be combined and adjusted as your requirements change:

Expert Services Retainer

Pre-purchased specialist hours for configuration changes, connector deployment, application onboarding, policy reviews and platform improvements. Annual packages are available in 100, 250, 500 or 1,000 hours.

Technical Support Services

On-demand technical assistance covering diagnosis, troubleshooting, bug fixes and corrective actions. This service includes defined escalation procedures, vendor liaison, committed SLAs, monthly reporting and 24/7 coverage for high-priority incidents.

Technical Support Services Premium

Combines Technical Support Services with retained expert hours, providing responsive assistance when issues occur, alongside capacity for advanced changes, proactive planning and optimisation.

Identity Managed Services

Proactive platform management, technical support, configuration management, reporting and continuous improvement. The service team operates as an extension of your operational team, working in partnership to deliver value and services aligned to your business and security requirements.

AM Managed Service

IGA Managed Service

PAM Managed Service

CIAM Managed Service

Is an identity support or managed service right for you?

These services fit if you're:

Operating business-critical identity platforms
Working with limited specialist capacity in your own team
Seeking dependable technical support with committed response times

Looking to improve adoption of a platform you've already deployed
Subject to regulatory requirements that call for defined governance and SLAs
Transitioning from implementation into normal operations

Benefits of identity support and managed services

Reduce pressure on internal IAM and security teams
Resolve issues faster and minimize service disruption
Improve platform performance and return on investment

Strengthen governance, control, and operational resilience
Access specialist expertise without expanding permanent headcount
Maintain a clear program of platform improvement

Speak to an identity specialist

Gain reliable access to experienced specialists while reducing pressure on your internal teams and increasing the value of your identity technologies. Talk to an identity specialist about which support model fits how your team operates today.

Speak to an Identity Specialist

Call us

Calgary, Canada: +1 403 455 0360

Dublin: +353 01 293 4027

London: +44 20 3397 3414

Sofia: +359 2 491 0110

Stockholm: +46 8 514 832 00

Cape Town: +27 08 606 25673

Johannesburg: +27 08 606 25673

Why work with our identity practice

Our dedicated Identity practice includes:

90 dedicated identity professionals across advisory, architecture, development, engineering, support and managed services.
800+ vendor certifications held collectively by our identity specialists.
Global network of 7 SOCs providing 24/7 security monitoring and response.
Broad cyber security expertise spanning cloud security, incident response, security testing and managed services.

Full lifecycle support from assessment and strategy through implementation, optimization and ongoing management.
Leading technology partnerships backed by advanced capabilities across major identity platforms.
Services aligned with your risks, your priorities, and the technology investments you already have in place.

What are Identity Support and Managed Services?

Identity Support and Managed Services provide ongoing specialist assistance for Identity platforms. This can include troubleshooting, configuration management, application onboarding, reporting, platform maintenance and continuous improvement.

Which Identity technologies can Integrity360 support?

Integrity360 supports leading AM, PAM, IGA and CIAM technologies, including platforms from Microsoft, Okta, Ping Identity, Idira (CyberArk), BeyondTrust, SailPoint, Saviynt, Delinea and Strivacity.

Can Integrity360 work alongside our internal team?

Yes. Our services can supplement your existing capabilities, provide access to specialist skills or take responsibility for agreed operational activities. The service model can be tailored to your resources and requirements.

What is the difference between Technical Support and a Managed Service?

Technical Support Services focus on diagnosing and resolving platform issues. Identity Managed Services provide broader, proactive management covering platform health, configuration, reporting, operational tasks and ongoing optimization.

Is 24/7 Identity support available?

Yes. 24/7 coverage is included in the service, subject to agreed SLAs and service windows.

Can you support us after an Identity implementation?

Yes. Integrity360 can provide a structured transition from project delivery into business-as-usual operations, helping maintain platform performance, resolve issues and support further development.