Identity Support and Managed Services

Discuss Your Support Requirements

0 %

of breaches involve compromised identities

0 %

of organisations have human identities with access beyond what is required

The Challenges

Identity environments require continuous maintenance and specialist expertise. Organisations may face:

Limited access to experienced identity professionals

Growing application onboarding and integration backlogs

Configuration issues and slow incident resolution

Increasing governance, reporting and compliance demands

Underutilised platform capabilities and technical debt

Pressure to maintain resilient, business-critical services

Technical Support Services

On-demand technical assistance covering diagnosis, troubleshooting, bug fixes and corrective actions. The service includes defined escalation procedures, vendor liaison, committed SLAs, monthly reporting and 24/7 coverage for high-priority incidents.

TSS Premium

Combines Technical Support Services with retained expert hours, providing responsive assistance when issues occur alongside capacity for advanced changes, proactive planning and optimisation.

Identity Managed Services

Proactive platform management, technical support, configuration management, reporting and continuous improvement. The service team operates as an extension of the client’s operational team, working in partnership to deliver value and services aligned with business and security requirements.

AM Managed Service

IGA Managed Service

PAM Managed Service

CIAM Managed Service

Who Is It Suitable For?

Organisations operating business-critical Identity platforms
Teams with limited specialist capacity
Businesses requiring dependable technical support

Organisations seeking to improve platform adoption
Regulated businesses requiring defined governance and SLAs
Customers transitioning from implementation into normal operations

Strengthen your identity operations

Gain reliable access to experienced specialists while reducing pressure on internal teams and increasing the value of your Identity technologies.

Speak to an Identity Specialist

Call us

Dublin: +353 01 293 4027

London: +44 20 3397 3414

Sofia: +359 2 491 0110

Stockholm: +46 8 514 832 00

Cape Town: +27 08 606 25673

Johannesburg: +27 08 606 25673

Why Integrity360

Our dedicated Identity practice includes:

90 dedicated identity professionals across advisory, architecture, development, engineering, support and managed services
800+ vendor certifications held collectively by our Identity specialists
Global network of 7 SOCs providing 24/7 security monitoring and response
Broad cyber security expertise spanning cloud security, incident response, security testing and managed services

Full lifecycle support from initial assessment and strategy through implementation, optimisation and ongoing management
Leading technology partnerships backed by advanced capabilities across major identity platforms
Services tailored to your organisation aligned with your risks, priorities and existing technology investments
International reach, local expertise – global capabilities backed by regional teams who understand your market, language and business needs

What are Identity Support and Managed Services?

Identity Support and Managed Services provide ongoing specialist assistance for Identity platforms. This can include troubleshooting, configuration management, application onboarding, reporting, platform maintenance and continuous improvement.

Which Identity technologies can Integrity360 support?

Integrity360 supports leading AM, PAM, IGA and CIAM technologies, including platforms from Microsoft, Okta, Ping Identity, Idira (CyberArk), BeyondTrust, SailPoint, Saviynt, Delinea and Strivacity.

Can Integrity360 work alongside our internal team?

Yes. Our services can supplement your existing capabilities, provide access to specialist skills or take responsibility for agreed operational activities. The service model can be tailored to your resources and requirements.

What is the difference between Technical Support and a Managed Service?

Technical Support Services focus on diagnosing and resolving platform issues. Identity Managed Services provide broader, proactive management covering platform health, configuration, reporting, operational tasks and ongoing optimisation.

Is 24/7 Identity support available?

Yes. 24/7 coverage is included in the service, subject to agreed SLAs and service windows.

Can you support us after an Identity implementation?

Yes. Integrity360 can provide a structured transition from project delivery into business-as-usual operations, helping maintain platform performance, resolve issues and support further development.