Security Operations Manager

Integrity360 is the largest specialist IT security consultancy in the country. We secure the networks, infrastructure and information of some of the leading companies in both Ireland and the UK. We are passionate about what we do, so too must any new recruits.

Integrity360 is currently expanding at a rapid rate – could you be the newest member to our team? We are fun and dynamic and believe in constant learning and development. Progression is a typical buzz word within the organisation. #Whatsthecatch

Candidates in this role will oversee and coordinate the activities of Security Operations Center (SOC) personnel and implement security assessment and incident response protocols. The successful candidate will provide day-to-day leadership and guidance to our Security team, coach personnel on technical issues and verify that they follow SOC policies to ensure all components are functioning optimally. Must establish and maintain metrics that help provide a high level of productivity, supportability, and operational readiness while also participating in project planning activities such as infrastructure enhancements and change management controls. You will communicate with management and serve as the organisational point of contact for business-critical incidents. You will provide overall direction for the SOC and input to the overall security strategy of the company.

This role will lead a team of Security professionals, varying in levels of experience and roles within the organisation to:

• Coach, guide, mentor, develop, and lead a team of security professionals to high performance
• Help our teams become smarter, faster, and better at what we do, while maintaining a strong focus on quality
• Advise and guide your team on the latest trends, threats and policies within the IT Security Industry whilst defining our processes and procedures to ensure we remain agile, fast and efficient.
• When threats and vulnerabilities emerge you will work with our CTI function to provide detailed reports and advise to technical and non-technical audiences.
• The successful candidate will be responsible for ensuring the team is an assembly of highly skilled, talented and motivated Security professionals.
• As part of the managerial obligations, you will assist each team member in identifying a career road map ensuring your team are motivated to achieve certifications, develop their customer skills whilst also delivering a best in class security service.
• You will be regularly encouraged to challenge processes within the business ensuring we are working in the smartest way possible.
• There will be a requirement to understand Service Level Agreements and ensuring your team are meeting all SLA’s with our Customer Base. In conjunction with this, you will support our Service Review calls/meetings with our Customers ensuring your team and Integrity360 are meeting all of their expectations.
• Serve as a recognized Subject Matter Expert in cyber security activities.
• Act as incident manager for security alerts and participate in incident triaging for timely resolution under defined SLA.
• Interact with multiple stackholders whenever required and assist them in closing the security incidents.

You should have experience in the following areas:

• A proven track record in leading information security teams.
• Experience with security technologies including Intrusion Detection & Prevention Systems (IDS/IPS), Web and email filtering, Firewalls & Log Analysis, SIEM, Network Behavior Analysis tools, Antivirus, and Network Packet Analyzers, and Malware analysis and forensics tools.
• Strong communication and interpersonal skills with a strong willingness to be challenged and learn
• Solid experience in providing detailed technical expertise on security within enterprise environments.
• Strong collaborator with team-oriented attitude
• Excellent English written and oral presentation and communication skills

SANS certifications are desired with additional security certifications, such as CISM/CISSP, an advantage

• Forensics and Incident response experience is an asset
• Strong knowledge and understanding of ITIL
• Hands-on experience with incident handling and incident response.
• Strong business acumen and ability to work with product management to develop new security offerings

You will have the opportunity on a daily basis to interact with other committed, talented and equally security focused professionals in a challenging, team-oriented environment to guide and liaise on technical issues and mentor other staff members.

• Opportunity to gain experience and knowledge in a key field of expertise
• Exposure to many sectors including Financial Services, Retail, Online Gaming and Telecommunications
• Further education, mentoring and training to enhance your skillset
• A team of highly experienced technology and security professionals to work with and support you.
• A chance to work with one of the market leaders in Information Security companies (Winner of the AIB Enterprise of the Year Award 2013, Nominated for EY, EOY 2015, Winner of Best Place to Work 2016, Winner of Managed Security Service Provider 2017)
• A company that is going from strength to strength with significant growth plans that we are achieving.

Fanatical Customer Service isn’t just something we offer, it’s really what makes us who we are here at Integrity360. It’s the desire to do more than our clients expect us to do. Exceed their expectations. It’s our need to make a difference in the challenges our clients face – no matter how big or small. We have found that when it comes to customer service, a little fanaticism goes a long way.

Driving excellence through all our behaviours and actions to deliver an enhanced experience for our internal and external customers.

The successful candidate will embody excellent Customer Service skills as a fundamental basic or their core skillset. All candidates will be asked during the recruitment process to demonstrate a time when they delivered a Customer Service experience that could be described as Fanatical.