IMS Tools Lead

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Dublin, Ireland



Permanent / Full Time

Who We Are

Integrity360 is the largest specialist IT security consultancy in the country. We secure the networks, infrastructure and information of some of the leading companies in both Ireland and the UK. We are passionate about what we do, so too must any new recruits.

Integrity360 is currently expanding at a rapid rate – could you be the newest member to our team? We are fun and dynamic and believe in constant learning and development. Progression is a typical buzz word within the organisation. #Whatsthecatch

Job Role & Responsibilities

Reporting to the IMS Governance & Compliance Manager, the IMS Tools Lead will primarily be responsible for the day-to-day management of IT Operational Service Management tools within the Managed Security Services (MSS) practice.

The IMS Tools Lead will be a member of the Integrated Management System (IMS) Governance & Compliance team that is responsible for overseeing a programme of governance & oversight of all certified ISO frameworks within the organisation& the supporting toolset.

As part of the role, the IMS Tools Lead will provide process ownership for operational service management processes related, including Event Management. The IMS Tools Lead will also be responsible for liaising with the Internal IT function on the operation & enhancement of the organisations Service Management suite of tools. As a member of the process management group, the IMS Tools Lead will oversee the implementation of service improvements within their ITSM tools and for managing adherence to associated processes & policies.

As the IMS Tools Lead, your responsibilities will include, but are not limited to, the following:

  • Planning & implementing changes to the organisations Service Management suite of tools including ITSM, Event Management & Privileged Access Management platforms
  • Provide input into associated process development & enhancement activities in line with stakeholder requirements
  • Act as an escalation point for ITSM tools related issues
  • Promote best practices within the organisation for ITSM tools & process
  • Developing & delivering ITSM training materials
  • Provide input into supplier assessments
  • Provide input into practice & company-wide technology projects
  • Take an active role in the external & internal audit programmes
  • Identify and lead improvement projects focused on tooling enhancements& development based on business needs.
  • Review functional designs and manage user testing.

Skill & Experience

  • A passion for Service Improvement & technology
  • Experienced Service Management professional in a large-scale & diverse environment of incident management, event management, configuration management and related disciplines
  • Excellent skills in ITIL Service Operations processes, certification in ITIL Foundation essential, additional ITIL certification preferred
  • Process & tools transformation, integration & optimisation experience essential
  • Knowledge of Information Security best practices & broad working knowledge of Information Security

Interpersonal Skills

  • Ability to engage & influence at all levels of the business
  • Strong verbal& written skills
  • Independent problem-solving & self-directing abilities
  • Ability to multi-task and handle multiple projects
  • Willingness to support and mentor junior staff

What we will provide for you

  • Opportunity to gain experience and knowledge in a key field of expertise
  • Further education and training to enhance your skillset
  • Opportunities to expand you experience by learning new products or getting involved with internal projects
  • An Opportunity to develop and guide the direction of the InfoSec team through participation in our innovation forums
  • A leadership team who have a worthwhile mission and who excel at that mission.
  • A chance to work with one of the market leaders in Information Security companies (Winner of the AIB Enterprise of the Year Award 2013, Nominated for EY, EOY 2015)
  • Joining a Company that is expanding and growing at a rapid rate.
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